The Good Project Core Concepts: Ethics

by Lynn Barendsen

One of the key three “Es” of “good work”, “ethics” is often the most fraught. Excellence is fairly straightforward: excellence means doing high quality work, or putting in your best effort. Engagement also seems relatively easy to understand because many of us feel it as we work: it’s what keeps us going when work gets hard, and can involve some combination of finding meaning, purpose or enjoyment in our work. But ethics - and doing ethical work - are more complicated. Ethics involve more than questions of “right” or “wrong” because sometimes there can be multiple “right” answers, no “good” answers or sometimes, very few if any positive choices. Ask yourself:

• Have you ever been conflicted about a difficult decision at work? 

• Have you perceived something that seems unfair, been unsure about whether or not to speak up, or doubtful about whether anything will change if you do? 

• Have you been placed in an uncomfortable position when a colleague confides in you, feeling that you need to cover or bend the truth to protect that confidence?

On The Good Project, we are not philosophers by training. Nonetheless, we recognize the roots of moral philosophy in ethical considerations. The study of ethics addresses conceptions of right and wrong, of good versus evil but is also about weighing choices while considering values. Ethical thinking provides a framework with which we can consider our decisions and our actions. In terms of good work, we ask if and how individuals consider the impact of their work beyond themselves. 

In previous writings, and relevant to this discussion, are the concepts of “neighborly morality” and the “ethics of roles.” Neighborly morality might also be understood as the Golden Rule, or treating others as you would like to be treated. Most of us make decisions on an almost daily basis taking this type of consideration into account: keeping sidewalks shoveled during the winter, or helping strangers at the grocery store with hard-to-reach goods. Whereas these types of actions typically occur in our everyday, non-working lives, the ethics of roles involve the standards by which we measure work. They may be as formal as the Hippocratic oath taken by all physicians or more informal, such as ethical codes developed and carried out within a particular business or workplace. Ideally, ethical work takes into account the standards of that particular workplace or profession, asking workers to take responsibility for their efforts.

Most often, we’re made aware of ethics when we’re faced with a difficult decision. During the original good work research, carried out in the mid 1990s, we asked participants a wide variety of questions about their work, their beliefs and values, and the influences that were most formative in their lives. When we first began interviews, we would ask, “Have you ever been faced with an ethical dilemma?” We quickly realized that this question did not solicit interesting responses; typically, we’d be met with blank stares. But this changed when we reframed the question to, “Have you ever been in a situation where you weren’t sure about the best course of action, or where you weren’t sure what to do?” As long as we didn’t ask specifically about “ethics,” we heard multiple stories about individuals faced with difficult decisions. Many of these stories are now in our dilemmas database.

As we have deepened our work in school settings, we have developed more detailed tools to support educators. Tackling ethical dilemmas can be difficult for all of us; it can be even more difficult to help students navigate their decision-making, especially in increasingly polarized, sometimes politically fraught classroom settings. As a result, we now offer a variety of resources to help educators, students and individuals navigate ethical choices.

For example, we offer a few basic frames to explain how individuals often approach ethical dilemmas. Consider, for example, a classic trolley problem, where an individual is faced with an impossible choice. A trolley is barrelling towards 5 people who are tied down across the tracks. If you pull a switch the trolley will be diverted to a track where there is only one person tied down. What do you do? Here are three approaches to unpacking this decision:

1. Utilitarianism, or ends-based thinking would argue that you should do the greatest good for the greatest amount of people. You should consider the end result and how the greatest number of people might be helped by your decision, and consider any associated costs. In this scenario, you should pull the lever, save five people, and sacrifice one.

2. Deontological thinking is a rule-based perspective, based on principles, do as you would want others to do, ends do not justify the means. In other words, it is wrong to take part in any action that would hurt another human being. This perspective would argue for taking no action at all.

3. Virtue-based thinking involves a perspective that relies on particular character strengths, such as bravery, curiosity, or open-mindedness. The “right” decision is the decision that someone with strong character strengths would do. A classic “thinking outside the box” example, this perspective would argue for trying to free or untie the individual or individuals, to jump on the trolley or try to stop it in some way, to demonstrate selflessness and bravery.

We often think of virtue-based thinking as the most complex of the three, or put another way, the least straightforward. It’s also the frame we mostly closely adhere to on The Good Project. We have developed additional frames useful to approaching ethical dilemmas, including responsibility, roles, alignment, and, in particular, values.

Ethics are in fact informed by our personal values, which serve as a foundation for ethical decision-making, influencing the choices we make in both our personal and professional lives. Exploring and understanding our own values are essential for cultivating a strong ethical framework. Similar to “virtue-based thinking,” we encourage the exploration of values via our Value Sort tool. Ideally, individuals are aware of and cultivating values in support of good work long before they are faced with difficult ethical decisions. 

When we first began our study of “good work” in the mid 1990s, we often had to explain why we were studying what was then referred to as “Humane Creativity.” Why was it necessary to understand why some creative leaders were more “humane” than others? At that time, ethical lapses were not a daily newsworthy occurrence. Through the decades, and through large breaking stories such as Enron (depicted in the film “The Smartest Guys in the Room”) and Bernie Madoff’s Ponzi scheme, gradually the need for ethical workers became more and more clear. Over time, discussions of “good work,” have come to elicit quick nods from the audience and questions about how to make it happen, rather than questions about why it’s necessary. Ethics violations at Facebook (as identified by whistleblower Frances Haugen), Theranos, the admissions scandal “Varsity Blues,” doping in sports and luxuries provided to Supreme Court justices provide just a handful of many, wide-ranging examples.

We need ethical workers. We also need ethical leaders. For better or for worse, leaders are role models for our youth and are constantly in the public eye. As we have seen over and over again, if unethical leaders are successful, they will be imitated. Although “ethics” may be the most complex of the three “Es” in many ways it feels the most urgent and threatened component. Below are some additional resources to draw upon to continue to encourage and support ethical good work.

Resources:

A professional development video on ethics 

An activity about making a difficult choice

A blog on discussing ethical dilemmas 

Advice on leading difficult discussions 

Dilemmas database

Why not donate a kidney to a stranger?

by Courtney Bither

On June 1, 2021 I donated a kidney to a stranger. Most people want to know, immediately, “Why? Why donate a kidney to a stranger?”

 The screening process for kidney donation is thorough, and there are several psychological and social screenings for non-directed (or altruistic) donors. Throughout the process, and in speaking to others about my decision, I’ve come to realize that donating a kidney, while certainly a sacrifice and a very big decision, always felt within the realm of possibility for me.

In my experience, most people who aren’t confronted with organ donation have not spent much time thinking about it. I certainly did not consider myself a candidate for organ donation until a history professor of mine shared with our class that he would be donating a kidney and asked if we had any questions about the process. This conversation prompted me to think more about organ donation: the risks, the benefits, the requirements. And I decided to submit myself as a candidate not long after.  

We return to the why: Why donate a kidney to a stranger? The answer is simple: because I wanted to. Because it made sense to me. I decided if I made it through all of the screening, I would be at such little risk for the surgery, and able to contribute so much to someone. So why not?

“Why not?” gave me much more pause than, “why?” Why not give a kidney to a stranger? Because I cannot know anything about the intended recipient, and I cannot choose to whom my kidney is donated. My kidney could go to a child, or a loving parent, or a justice-seeking teacher. Or my kidney could go to a white supremacist—a person’s whose actions I find not only questionable, but evil—a detriment to the wellbeing of others. And my kidney would extend that person’s life. 

So how, nonetheless, did I choose to go through with it?

I looked at my options: donate, or not. And I talked through my reasoning with close friends and family—people who understand me and my values, who could help me talk through what felt right for me. Talking out my concerns with each option clarified for me what I was most concerned with: doing good and doing no harm.

I realized, in self-reflection, that I would rather take a chance on doing good, even if it meant harm might result from my decision. It’s uncomfortable to think about, but it’s important to consider. In general, I tend to think that those in need should be given priority over those might take advantage of systems for those in need. I’d rather take a chance on a “good” person receiving my kidney than a bad one. And, beyond this, I can only do what is within my control—the decision to donate is within my control, not the past or future decisions my recipient makes.

Understanding my values here—to do good, to prevent harm, to fulfill what I believe my moral and social obligations are—helped me decide, with confidence, to proceed with kidney donation.

Understanding the gravity of the situation for those waiting for a kidney also helped me decide to donate my kidney: 12 people die every day waiting for a kidney transplant. In 2020 in the U.S., about 100,000 people were waiting for a kidney transplant, and only 22,817 people in the U.S. received one. Not everyone can or should donate a kidney. However, considering the manifold aspects of the issue, more people can and perhaps should think about kidney donation—and other “big solutions”—and where and how they fit in the process.

 I am very fortunate to be in a situation where I can donate a kidney: I have very supportive colleagues at work who encouraged me throughout the process; I have enough paid time off for my recovery so I won’t have to struggle financially; I live with my partner and two very supportive roommates who help with recovery while I cannot drive or make food. And for me, kidney donation never felt impossible. But for some people, it does. And that’s alright—even good. Donating one kidney involves much more than one person—each person involved in my recovery made this donation possible. Each “big decision” and “big solution” requires a team—yes, only I donated a kidney, but I couldn’t have done it alone. And what’s more, it’s something that felt right for me, with my values, it was something I wanted to do.

I must admit, at times I feel uncomfortable with the shock I hear from people questioning my choice to donate a kidney. I know people mean well—and I don’t deny, donating a kidney to a stranger is an unusual thing to do—but because donating a kidney was something I wanted to do, I don’t always understand the shock. My favorite responses have come from folks who tell me that they have family on dialysis, so they understand the gravity of the situation, or from those who appreciate that this sort of decision is brave—it certainly required courage. But it isn’t an impossibility—it was a choice I made, and I made it happily.

Everyone can have a role in making the world a better place—in doing good work—and, in my opinion, it’s a good thing that people have different roles in the process. Rather than focus on how impractical another’s role would be for you, perhaps it would be more helpful to reflect on what it is you want to do and what it is that you can do.

You might start by asking yourself, “What do I want to do to make the world a better place? What makes sense to me? And what kind of team or community do I need with me to take action?”

Perhaps will you feel inspired to look into kidney donation (link here), or maybe you’ll sign up to donate blood (link here). Or, maybe you will challenge yourself and a friend to work with an organization like Food for Free (link) or Meals on Wheels (link), working to ensure everyone has access to adequate food in your community.  

There are many ways to do good work—to work for a kinder, more equitable world. Find what makes sense to you, what you want to do, and start there.   

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• Not sure what you value or how to make a decision? In my own life, I have found both the Value Sort (link) and the 5 Ds of Good Work (link) useful in my own discernment process (including in my choice to donate a kidney). Be sure to check them out.

• Would you like to learn more about kidney donation? I recommend this video and article (link here) from Dylan Matthews at Vox.

Good Citizenship: A Series - Part 2

Good Person, Good Worker, Good Citizen

By Lynn Barendsen 

At The Good Project, our primary focus over the past two and a half decades has been on understanding the nature of “work,” identifying the features of good work across the  professions, and developing frameworks, tools, and resources to help nurture good workers and good work.

However, we have not been concerned solely with the individual in the workplace. Although “work” has been our research focus, we recognize that individuals are not only workers. We all play other roles outside of work environments; such roles often require responsibilities to our families and friends, to our neighbors, to society, and to the wider world. In addition to being a good worker, what does it mean to be a good person and a good citizen?

To unpack these questions, it’s helpful to think about two concepts: neighborly morality and ethics of roles.

First, what does it mean to be a good person? This is where the concept of neighborly morality is useful. We often describe neighborly morality as the Golden Rule: treating others in the way that you yourself would like to be treated. We notice ‘good people” in the grocery store (offering to help others carry packages), in our neighborhoods (shoveling walks for elderly neighbors), or on the road (waving others into lines of waiting traffic). Good people think the consequences of their actions upon other—especially those whom they encounter in daily life. 

A good worker is judged on work performed—and here we can make use of the concept of ethics of roles: the standards by which different professions measure their workers. Is it of high quality in terms of the standards of that particular workplace? Additionally, is the work ethical, taking into account the particular ethical standards of that workplace or profession? To be sure, not all workers are subject to the equivalent of a Hippocratic oath; nonetheless, workers are (or should be!) attuned to the ethical implications of their work or an ethical code which might include “doing no harm” or taking responsibility for one’s efforts. And does the worker find meaning in work? To be clear, a good worker may not feel excellent, ethical, and engaged every single day; but in general, a “good” worker strives to meet each of these criteria to the best of his/her ability.

As we consider good citizenship, it might be argued that neighborly morality and ethics of roles both come into play. Think “good person” with a civic lens: good neighbors consider their responsibilities to their neighborhood and treat others as they themselves would like to be treated. These are the elements of neighborly morality.

However, the ethics of the role of citizen are also relevant, involving knowing the expectations of a citizen in one’s community, region, or nation. In the US, for example, do individuals vote, and when they do so, are they well informed about candidates and questions on the ballot? Do they consider their responsibilities as citizens and recognize the impact of their civic actions (or lack thereof)? And finally, are they engaged—paying attention, educating themselves about current issues, and taking action, as appropriate? Of course, the meaning, rules and values of citizenship may vary from place to place. Nonetheless, the 3 Es constitute a useful starting point for considering how individuals understand their civic duties.

Recently, there has been a resurgence of attention to civics education—overdue, in my opinion, and vitally important. At The Good Project, we embrace an approach that guides not only the citizen, but also the person and the worker, by encouraging responsibility in all the spheres of our lives. We advocate a sense of neighborly morality, acknowledging that our “neighbors” are now global as well as local.

 The rules governing many spheres of work are also changing—new roles are being created (for example, in the digital realm), and old ones are disappearing (in many white collar positions). Alas, we can’t always rely only on overly politicized educational systems to offer guidance about standards for good work. Across many communities and institutions, including in educational systems, responsible adults need to model appropriate behaviors and attitudes. Only in that way can we hope to have members of the emerging generation accept their responsibilities in all they do, as persons, as workers, and as citizens.

Considering the role of the 3Es in promoting racial justice

by Shelby Clark, Lynn Barendsen, and Daniel Mucinskas

To our readers: The Good Project has, for the past 25 years, been interested in finding ways to help individuals reflect on how to do “good work”—work that is excellent, ethical, and engaging. In light of the recent deaths of George Floyd, Rayshard Brooks, and other Black people in America, we feel that one contribution we can make to the ongoing conversations regarding how to bring about racial justice is to help people think about and reflect upon the connections between what it means to do “good work” and racial justice. In this blog, we discuss some of our current thoughts regarding how The Good Project’s ideas might further issues of equity and racial justice in the world.

However, as we wrote this blog about how to think through the 3Es of good work and businesses' performative virtue signaling of support of the Black Lives Matter movement, we thought about whether this blog is a similar form of virtue signaling; is this an easy way for us, a predominantly white research group, to ease our guilt? We discussed the pros and cons of posting this blog, and ultimately, given our commitment to promoting reflection, felt that encouraging reflective practices towards promoting racial justice was better than remaining silent at this time. We know, though, that this blog is just a beginning in our own work towards supporting racial equity and that we have more work to do. We welcome your feedback, and are here to learn.

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In a recent blogpost, the researchers of The Good Project noted our unequivocal belief that Black Lives Matter.

The recent death of George Floyd has made apparent our own need to continually review our roles in promoting structural racism. Moreover, as we seek to encourage reflection and introspection as strategies to help people to do good in the world, we need to think about how these methods can be used to bring about a more racially just future.

As you consider your own work or profession, think of the 3Es of Good Work-- excellence, ethics, and engagement. How can excellent, ethical, and engaging work facilitate just, equitable, and humane work?

For example, some companies, such as Zillow, Amazon, and Nordstrom, have recently been posting on social media in solidarity with the Black Lives Matter (BLM) movement. Yet now several big name companies have been called out by former employees for using such maneuvers as public relations stunts rather than true indications of company values. 

You might ask yourself whether your own company or workplace is fulfilling the 3Es in an effort to promote racial justice. For example:

Ethics: How can a company best fulfill its responsibilities in this situation? Is signalling support for the Black Lives Matter movement online an important step in the fulfillment of professional responsibility, even if it is not echoed elsewhere in an institution’s values? What are the other important ethical steps a company should take to demonstrate support of this movement, either via its mission, the impact of its work, or beyond? Should individual workers be held responsible/accountable, and if so, how? As one example, was it right for Amy Cooper to be fired from her job for calling the police on a Black man, Christian Cooper, bird watching in New York’s Central Park?

Excellence: Do you consider posting support for BLM online excellent work, done to the best of a company’s ability? If not, how might an organization more excellently signal their support for BLM? What is the relationship between excellence in business and racial justice?

Engagement: Does posting support online for BLM indicate engagement with this issue, or that this is a meaningful area of work for an organization? If not, how might engagement be better expressed? Consider the individual workers in a company and how they may or may not find personal meaning in the company’s actions. How should a business give voice to all of its workers, and if there are dissenting opinions - for example, voices that are skeptical for whatever reason about racial justice - what are the company’s responsibilities?

Certainly many other organizations and workers are encountering questions of how to best fulfill their roles justly and ethically during this moment. For example, some small business owners have had to weigh whether to continue protesting when their own businesses are being looted.

As you think about ways to move forward as a worker or company, consider these suggestions from the Harvard Business Review about how to create inclusivity in the workplace:

• Make sure diversity and inclusion are core values of your institution and hold leaders accountable to these values;

• Hire people of color and provide them with mentors in the workplace who will help advocate for their voices and advancement;

• Create safe workplaces for people of color;

• Recognize bias and have all staff participate in de-biasing trainings; and

• Emphasize the business case for diversity and inclusion.

What are other questions and actions you think are important for you and for companies and organizations to be asking and doing to promote racial justice and equity in the world?

Black Lives Matter

At The Good Project, we seek to help people engage in important but difficult conversations, to enhance their self-awareness, and to reflect on our obligations to one another. For two decades, we have encouraged the idea that good work must be ethical, excellent, and engaging.

While we know that our words and tools are not adequate, we cannot be silent in response to the murders of George Floyd, Breonna Taylor, and Ahmaud Arbery. We believe, without qualification, that Black lives matter. Systemic racism has been and continues to be a reality in the United States. For us to do good work, we must all engage in the hard work of reflecting on our relationships with systemic racism.

We know this work can be challenging; good work is often challenging. And we want to help.

First, we encourage you to use the tools we have developed to aid in these conversations. As examples, our ethics of roles and neighborly morality may provide a useful framing for thinking about the current situation; the value sort tool can prompt conversations about your own action or inaction during this time; and our ethical dilemmas can help you think through the ways racism shows up in our schools and local communities.

We have also put together a list of resources for talking about racism and resistance, found below.

Finally, we want to share a thought-provoking excerpt from a message released by Dean Bridget Terry Long of the Harvard Graduate School of Education in response to the recent events:

So much of the discussion related to these recent events is tied up in this notion of what America is.  Simply put, America—or any society or community—is what individuals make it.  Yes, this country was founded on the important ideals of liberty, but we know those rights were narrowly defined by our founders to include only a subset of human beings.  And though we have taken steps forward through laws and policies, it’s crucial to question whether we, as a country, have really interrogated what equality and respect for all means in practice. 

Resources (links in titles):

7 Virtual Mental Health Resources Supporting Black People Right Now

31 Children's books to support conversations on race, racism and resistance

Black Youth Project

A Parent’s Guide to Discussing Racism

What White Parents Must Teach Our Kids About George Floyd, Christian Cooper & Ongoing Racism In America

Do the work: an anti-racist reading list

How to Be an Antiracist Educator

Teaching for Black Lives

Reflecting on George Floyd’s Death and Police Violence Towards Black Americans

Beyond the Hashtag: How to Take Anti-Racist Action in Your Life