Aaron works at a publishing company, where he was recently promoted from a coordinator to a client management role. As part of his promotion, he was tasked with training his replacement, a new hire named Rachel. While Aaron worked with Rachel and explained to her all of the office’s procedures and systems, Rachel found herself having difficulty, and she expressed to Aaron that the job was more complicated than he had explained. Rachel started going to others in the office for help rather than Aaron, but she continuously made mistakes. Aaron shared with his boss Yolanda that he had trained Rachel and showed her the records, prompting Yolanda to put Rachel on a performance improvement plan. Rachel then quit. When Rachel’s replacement Oliver was hired, Aaron was again supposed to train him and put together a binder of all the information about the job, certain that the binder would be better than how he had trained Rachel. However, Oliver has the same difficulties and ultimately becomes very behind on work, causing Yolanda to again ask Aaron how he had trained Oliver. Aaron feels defeated and wonders if the problem is his training style or if both Rachel and Oliver were just not able to do the job well.
Low Expectations
Sandra is an engineer at a technology company, where she collaborates with the research and development team. Despite her feelings that she is meeting and even exceeding expectations, her colleague Mark has repeatedly made comments during team meetings that Sandra requires extra support. Sandra has confronted Mark about these comments, and he responded that he was concerned she would eventually be overwhelmed by the work. Sandra assured Mark that she felt her workload was manageable. However, on their next project, Mark again made comments about Sandra possibly needing assistance. Sandra is frustrated and wonders what to do next. She also feels that Mark’s comments may be motivated by a bias towards her as a woman.
A Breach of Trust
Frances has worked for a pharmaceutical company for a year, a role which she has enjoyed. She is assigned a new project to create social media content for her company with two colleagues, Andrew and Pat, with whom she has not previously worked. Although Frances is excited to take on the new challenge, she finds that collaborating with Andrew and Pat is very difficult and takes a lot of energy. She takes the lead on the project and is glad when it is finished. Frances tells her boss, Maya, about her difficulties, and Maya reveals to her that actually, the social media project was fake and was intended to test Andrew and Pat, who have been having performance issues at work. Frances feels she has been mis-led and isn’t sure what to do next.
The Accidental Screen Share
Simon is on a sales team with a new colleague, Cheryl. Cheryl has some difficulty adjusting to her new role, and Simon takes on the role of mentoring her. During a team meeting at which Cheryl is not present, Simon sees Cheryl’s boss, Amanda, accidentally continue to share her screen following a slide presentation. Simon reads that Amanda and her boss are considering placing Cheryl on a Performance Improvement Plan (PIP) due to Cheryl’s difficulties. Simon debates whether he should share what he has seen with Amanda, Cheryl, or both.
Test Inequity: When to Blow the Whistle?
Joanna works for a nonprofit group that develops and administers a test that is required as part of practicing a certain profession. During her second year with the organization, she was made aware that the test is biased: white men on average tend to perform a lot better than other groups, and not by a small margin. Joanna was surprised to find out about this inequity but felt reassured by the determination of her colleagues to fix the problem. As the months and years pass by, Joanna suspects that the only way the issue will be addressed is if this information becomes public knowledge. She is hesitant to “blow the whistle,” as she is worried about the repercussions of her actions for her job. At the same time, she knows that the racial bias of her organization’s test score is directly impacting the career progress of many individuals.
An Appropriation of Identity
Sofia recently moved to a new city to start a new job. She didn’t know anyone in her neighborhood, but she quickly became friends with one of her neighbors, Jenny. Sofia found out that Jenny is very talented at making clothes and jewellery and has a small online store with a modest group of customers. Sofia supported her new friend by purchasing items and even modelled some pieces on her own Instagram account. One day, Sofia noticed that Jenny had added the descriptor “Latina-owned small business” to her site. Sofia was surprised because Jenny is not Latina. Sofia is herself Latina and does not understand why Jenny, a white woman, deemed it necessary to advertise her brand as Latina-owned. After confronting Jenny about the descriptor and receiving an uninspired explanation, Sofia is not sure what to do.
Travel During COVID: Personal vs. Professional Safety
Miranda has worked for a construction company for three years, mostly conducting on-site safety inspections involving lengthy travel. When the COVID-19 pandemic hit, Miranda started working from home, and inspections for her projects were temporarily paused. As months passed and restrictions eased, Miranda received an email from her boss letting her know that she would be expected to travel by plane to a location for a week to view and survey a construction project. Not only is Miranda worried about travelling and putting herself at risk, but the nature of the project also means that she will be in contact with many people once she gets to the construction site. At the same time, many of Miranda’s colleagues are of the opinion that COVID-19 is “not a big deal.” Miranda is unsure about how to let her boss know that she is not comfortable with travelling for this project. Miranda has also been hoping for a promotion, and she worries that refusing to travel for this project would ruin her chances.
Confronting Coworkers
Cassie is a marketing professional in her late twenties who joined a new project at her firm in the midst of the COVID-19 pandemic. Despite the challenges of working remotely, she is proud of her contributions to the project and feels valued by her new team members. However, after downloading the transcript from a recent virtual meeting, she discovered that two of her coworkers had been badmouthing her appearance in what they believed was a “private” chat. Cassie is embarrassed and heartbroken that her colleagues would speak about her in such disparaging terms. She is torn about whether to confront her coworkers, bring the issue to her Human Resources Department, or simply pretend that nothing occurred.
Finding Boundaries
Jay and Logan have been co-workers and friends for several years. Recently, Logan started texting Jay a lot, sometimes every day. At first, Jay was happy to be talking to Logan out of work, as they had always been friendly with one another. But Logan was having some family difficulties with his spouse, and his home life had become stressful. Jay wanted to be supportive, but lately the texting had become overwhelming. Furthermore, Jay noticed that Logan wasn’t contributing as much to their shared projects, using his home life as an excuse, which left Jay working overtime in order to meet their deadlines. Jay cared about Logan and wanted to be a good friend. At the same time, the texting was becoming burdensome, and their work wasn’t getting done efficiently. Jay felt it was unfair that he was having to pick up Logan’s slack and put in extra hours. Jay wondered how best to set boundaries with Logan and get their work back on track.
Selling the Gift
Sofia, a 34 year old Mexican woman living in Nicaragua, runs a social program on emotional education. As the head of her program, she has faced many challenging decisions. In difficult times, she is compelled to reflect on her personal values of “integrity, honesty, responsibility, resilience, growth mindset, and spirituality”. Sofia describes a time when she was approached with a business deal to sell expensive equipment--which had been given away as donations--to local hospitals. The deal was lucrative, but in sharp contrast to her stated values. Sofia ultimately turned down the offer and held steady in her convictions.
Valuable Investments: Ethical Values in Business
Lauren is in her late forties, and is the president and CEO of an Internet startup company. Lauren argues that strong values and business success are intimately related, though she acknowledges that this understanding may not be the norm in the business world. During a previous job with a different company, Lauren made the choice to move a company meeting from Colorado to California “at a time when Colorado had passed legislation that was very anti-gay and lesbian,” even though they had already put deposits down on hotels in Colorado. She upset at least one other employee with her support of the gay and lesbian population, and this employee quit the company as a result. The company certainly lost money because of Lauren’s decision, and she may well have lost customers as well.
Divided Loyalties
Sara is the executive director of a national nonprofit that represents the concerns of America’s independent workforce, including freelancers, consultants, part-timers, and the self-employed. Sara’s grandfather was vice president of the International Ladies’ Garment Workers’ Union, and although she never met her grandfather, she has been very much influenced by his work as a union organizer. Soon after being recognized as one of a group of outstanding social entrepreneurs, Sara was invited to the World Economic Forum (WEF), a meeting of leaders of governments and corporations from around the world. Because the WEF gathers so many powerful individuals together, there are often protests of one form or another, and Sara was forced to cross a picket line in order to attend the WEF. In this case, she felt torn between a loyalty to her roots in the labor movement and a responsibility to her role as a successful social entrepreneur.
Food for Thought
David is the CEO of an international fast food restaurant chain. David struggles with the decision of whether he should sell food that contains genetically modified material and organisms (GMOs). He wants to ease customers’ concerns about GMO products in their food, but he also believes there is no harm in GMOs and that it is important to be supportive of research being done in this area. “As a business,” David says, “we have no ethical obligation to lead a fight for some social issue that’s beyond our competence... We’re not scientists and we’re not environmentalists... We’re business people.”